Privacy Policy

At Soozier® Walking Pad, Upright Bike, Weight Bench, we respect the privacy of our users and are committed to protecting it. This Privacy Policy outlines how we collect, use, and disclose information from you when you visit our website or make purchases through our online store.

Information We Collect

We collect both personal and non-personal information from you when you interact with our website or online store.

Personal Information

Personal information refers to any information that can be used to identify you individually, such as your name, address, email address, phone number, and payment information.

We collect personal information when you:

Create an account on our website
Make a purchase through our online store
Voluntarily provide information through surveys, contest entries, or communication with our customer service team
Interact with us on social media platforms

The types of personal information we may collect include:

Contact information – such as your name, email address, postal address, and phone number
Account information – such as your username, password, and preferences
Payment information – such as your credit/debit card number, expiration date, CVV code, and billing address
Purchase history – such as details about the products you have purchased from us
Survey responses – such as information you voluntarily provide through customer feedback surveys
Social media interactions – such as your social media username if you interact with our social media accounts

Non-Personal Information

Non-personal information refers to data that cannot identify you individually. This includes generic data like the number of website visitors, most popular pages, browsing patterns, device information, and your IP address.

The types of non-personal information we may collect include:

Website traffic data – such as pages visited, frequency, duration, and actions taken
Device information – such as device type, operating system, browser information, device settings, and language preferences
Location information – such as your approximate location determined from your IP address
Referral information – such as pages visited before landing on our website

How We Use the Information

We use both personal and non-personal information collected for the following purposes:

To fulfill your product orders and deliver purchases
To send order confirmations, receipts, and tracking information
To provide customer service and respond to queries and complaints
To notify you about product recalls or safety issues
To administer contests, sweepstakes, or surveys
To improve website functionality and optimize user experience
To conduct analytics and perform market research
To send marketing communications, newsletters, and promotional offers
To advertise our products and services on social media platforms
To customize ads displayed on websites or social media
To comply with legal obligations and enforce our Terms of Service
To prevent and address fraud, breach of policies or terms, and threats to security

We only process your personal information for the purposes stated in this policy. We will notify you if we intend to use your data for any other purpose.

When We Disclose Your Information

We will not disclose your personal information to third parties without your consent, except for the following circumstances:

To service providers under contract who help with parts of our business operations such as payment processing, fulfilment, marketing, analytics, customer service, and security.
To law enforcement, government officials, fraud detection agencies or other regulators when compelled by subpoena, court order, or other legal procedure.
To investigating compliance with our Terms of Service and this Privacy Policy.
To protect our legal rights and interests, those of our users, or third parties when in danger from violation of policies or terms, threats to safety or security, or illegal activities.
To successors or acquirers in case of merger, acquisition, consolidation or asset sale.

We require all third parties to respect the privacy of your personal information and comply with data protection laws. We only provide them with the minimum amount of personal information necessary to perform their specific functions.

Your Choices and Rights

At Soozier® Walking Pad, Upright Bike, Weight Bench, we ensure you have certain choices and rights regarding how we collect and use your personal information:

Opt-out of marketing communication – You can opt out of receiving promotional emails, newsletters, catalogues, and other marketing materials from us by following the unsubscribe link at the bottom of the email or adjusting your email preferences in your account.
Access your information – You can request a copy of the personal information we hold about you. This enables you to receive details of how we obtained the information and with whom it has been shared.
Update or correct your information – If your personal information is inaccurate or incomplete, you can request to have it updated or corrected.
Delete your information – You can request the deletion of your personal information if it is no longer necessary for the purposes stated in this policy.
Object to processing – You can object to how we collect, use, share or otherwise process your information. This allows us to restrict those activities unless we have compelling reasons to continue.
Transfer your information – You can ask for a copy of your personal information to be provided to you or transferred to another company in a machine-readable format.
Complain to authorities – You have the right to lodge a complaint with supervisory authorities if your information has been improperly processed or compromised.

To exercise any of these rights, please contact our support team through email at [email protected]. We will promptly review and comply with your requests unless it is impractical, legally prohibited or denies us the right to continue using the data as described in this policy.

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your information and help keep it secure. Our safeguards include:

Encrypting personal information for secure transmission using SSL/TLS protocols
Storing personal information on servers in controlled facilities with limited access
Using identity and access management to restrict unauthorized access
Regularly testing security systems and conducting vulnerability assessments
Using data loss prevention solutions to identify and block potential data exfiltration

While we follow generally accepted standards to protect your personal information, no method is 100% secure. We cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

The criteria used to determine retention periods include:

The length of time we have an ongoing relationship with you
Whether we have a legal obligation to keep the data
Whether retention is advisable considering our legal position in case of disputes, investigations, or security threats

When we no longer need to use your personal information, we securely delete or destroy it.

Cookies and Tracking Technologies

We and our marketing partners, advertisers, and analytics service providers use various technologies to collect and analyze information about your use of our website or online store and your preferences. This allows us to recognize repeat visitors and track behaviors such as usage trends, marketing attribution, and responses to advertisements.

The specific technologies we use include:

Cookies – These are small text files placed in your browser that allow websites and systems to remember your preferences and settings. They enable functionality such as adding items to your cart and recognizing you when you return to our site.

You can disable browser cookies in your settings. However, this may affect the functionality you can access.

Web Beacons – These are small transparent images embedded in a web page or email. They are used to track user activities like visiting a particular page and help identify effectiveness of promotional campaigns.

Tracking Pixels – These are code snippets in emails that communicate whether you opened the email and clicked on any links. This helps gauge user interest and improve email deliverability.

Google Analytics – We use Google Analytics to collect website visitor information such as pages you visited and actions you took. We use the data to optimize our website and enhance the user experience.

You can opt out of Google Analytics tracking by installing the browser add-on provided by Google.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our information practices, legal requirements, or other operational needs. If we make any material changes, we will notify you by email or through a notice on our website before the changes take effect. We encourage you to periodically review this page to keep up to date on our privacy practices.